| GRI Standard | FTSE4Good Equivalent | Disclosure | Agility's Response | Sources |
| 403-1 | SHS01, SHS03, SHS05, SHS12, SHS39 | Occupational health and safety management system
a. A statement of whether an occupational health and safety management system has been
implemented, including whether:
i. the system has been implemented because of legal requirements and, if so, a list of the
requirements;
ii. the system has been implemented based on recognized risk management and/or
management system standards/guidelines and, if so, a list of the standards/guidelines.
b. A description of the scope of workers, activities, and workplaces covered by the occupational
health and safety management system, and an explanation of whether and, if so, why any
workers, activities, or workplaces are not covered. | a) Health and Safety Management System
Agility's own Health and Safety management system covers 100% of Agility operations. In addition, some 84% of operations have chosen to pursue and acquire ISO 45001 standard for Occupational Health & Safety (up from 43% in 2019).
i) Agility's health and safety system has not been implemented to respond to any specific legal requirement. The legal requirements for our operations vary widely depending on the market of operations.
ii) ISO 45001 standard in 84% of operations by headcount.
b) Coverage - Worker Types
This system covers all employees that work on Agility premises, regardless of whether they are direct hires, contract workers, or employees of any other 3rd party. For example, we may have a customer employee working in an Agility facility, and our standards and systems still apply for these individuals. Evacuation procedures, injuries at work, - the same procedures are executed. Outside of Agility premises, our health and safety system does cover Agility drivers. That said, for contract workers, we are not able to monitor and report on the health and safety behaviors and conditions, because this is outside of our control.
| 2019 Sustainability Report, p.18-21
Health & Safety |
| 403-2 | SHS04, SHS08 | a. A description of the processes used to identify work-related hazards and assess risks on a
routine and non-routine basis, and to apply the hierarchy of controls in order to eliminate
hazards and minimize risks, including:
i. how the organization ensures the quality of these processes, including the competency
of persons who carry them out;
ii. how the results of these processes are used to evaluate and continually improve the
occupational health and safety management system.
b. A description of the processes for workers to report work-related hazards and hazardous
situations, and an explanation of how workers are protected against reprisals.
c. A description of the policies and processes for workers to remove themselves from work
situations that they believe could cause injury or ill health, and an explanation of how workers
are protected against reprisals.
d. A description of the processes used to investigate work-related incidents, including the
processes to identify hazards and assess risks relating to the incidents, to determine corrective
actions using the hierarchy of controls, and to determine improvements needed in the
occupational health and safety management system. | a), b) and d):
Executive Oversight of Health and Safety
The GIL Management Board starts each monthly meeting with a review of 13-Month rolling health and safety performance across the organization, including statistics from all countries and regions on near miss incidents, work-related injuries, work-related illness, first aid cases, medical treatment cases, restricted work cases, fatalities, lost time cases, etc.
Within Operations
On the ground in our operations, health and safety management is built into our operations. Agility has multiple ways to identify hazards including: safety committees, monthly Inspections, weekly inspections, observation by members of the management team, reporting by Employees (can be done anonymously), formalized Risk Assessments (in several countries). Safety Moments and Toolbox Talks - regular safety 'catch-ups' - informal reviews in the warehouse - open and honest discussion about any issues - cultural reinforcement.
Health and Safety Applications
Agility offers a suite of health and safety apps that allow for monitoring and reporting on health and safety matters in real time, and can help guide employees through facility inspections, etc. Data is captured and entered into SIMS - our health and safety data management system. SIMS - any employee can report an unsafe condition, near miss or incident through the SIMS system, providing a description. After that, a local manager will conduct an investigation and then enter what has been done to correct the incident. Agility require two levels of approval in order to close any report of an unsafe act or unsafe condition. Data on unsafe conditions, near-miss incidents reported incidents, and other health and safety indicators is analyzed and evaluated to identify trends. Based on the trends, Agility operations may implement process modifications, training assignments (both formal and informal "toolbox talks"), and other corrective actions.
c) Protection against Reprisals
Agility has a policy of Protection for Complainants which also covers any reports of unsafe conditions and acts. Employees are protected from any retribution for making a report in good faith.
All employees have the ability to stop an operations if they feel it presents an undue risk, and then a risk evaluation is conducted.
Descriptions of Health and Safety Applications used at Agility:
WeSafe: The WeSafe mobile app allows for our global Health & Safety team to proactively identify unsafe conditions in real time, and apply corrective action before an incident occurs. By quickly uploading a photograph of an unsafe condition in any of our facilities, any employee can essentially communicate a risk directly to the highest levels of the organization in real time. Once raised, no unsafe condition is closed until it has been addressed by a responsible individual on-site. It enables location-based reporting using the phone's GPS functionality and automatically sends reports to the HSSE representative of the country/facility. The app also alerts the initiator via email once a case is closed and action has been taken
FIC: A mobile application within Agility that enables the documentation of facility inspections to be automated and the results of such inspections to be captured for further action. The action and status of any non-compliance cases can be monitored and tracked to completion. The application is able to capture the records of a facility inspection in a non WiFi/ 3G/ 4G environment and transmit the report once the device in back in network range.
Take5 (APAC only): The Take5 mobile app ensures that all possible hazards are identified and the associated risks analyzed, clearly specifying existing controls and additional controls before work begins. It allows users to carry out mini risk assessments of any task, eliminating any hazards or the associated risk that may change the circumstances of the work activity. The app will enforce the ‘Take 5 by 5’ processes before the user/ supervisor starts any activity or work. It provides the users a platform which walks them through the ‘Take 5 by 5’ processes.
BBS Behavior Based Safety (APAC only): A mobile application within Agility APAC to enable the documentation of Behavior-based observations are automated and the results of such inspections are captured for further action. The “safe” and “unsafe” observations can be used for analysis to enable the site/ facility to identify training needs, implementation of operational controls to reduce the hazards and the associated risk in the facility. The application is able to capture the records of BBS observations in a non WiFi/ 3G/ 4G environment and transmit the report once the device in back in network range. | |
| 403-3 | | Occupational health services:
a. A description of the occupational health services’ functions that contribute to the identification
and elimination of hazards and minimization of risks, and an explanation of how the organization
ensures the quality of these services and facilitates workers’ access to them. | Occupational health services
In most locations, we have appointed medical facilities for employees to access, and in most cases, there are more than one. If necessary, Agility provides transport for employees to health services. In our operations in Kuwait, Agility offers occupational health services located onsite due to the scale of operations. For personal medical conditions, including mental health, the availability of employee assistance programs is determined by the local management, local regulation, as well as the scale of the operations. For example, in the US, some states require that a workplace has designated clinic and requires employees to seek care there, while in other states, designating a clinic is prohibited.
Confidentiality
Agility's data protection policies clarify that the collection and use of personal data is kept confidential, and must have a clear purpose associated with it. Systems that Agility uses to collect data have completed the required impact assessments to ensure all employee data is kept safe and secure. All data collection adheres to local regulations regarding data privacy. | |
| 403-4 | SHS05, SHS13 | A description of the processes for worker participation and consultation in the development,
implementation, and evaluation of the occupational health and safety management system, and
for providing access to and communicating relevant information on occupational health and
safety to workers.
b. Where formal joint management–worker health and safety committees exist, a description of
their responsibilities, meeting frequency, decision-making authority, and whether and, if so, why
any workers are not represented by these committees. | Each Agility operation has a Safety Committee including workers and management.
Safety Committee Structure
Safety Committees are primarily worker-led and always a management representative. Safety committee members are appointed for a period of 2-years by members of the management team. Documentation of all meetings, including any issues raised, are recorded in our Safety Incident Management System (SIMS), so we have a single-source of information on any safety issues. The Safety Committee does have the authority to implement new processes and procedures. Frequency of meetings depends on the type of operations: where warehouses are present, committees meet monthly; for office-only locations, committees meet quarterly. For warehouse locations, the facility inspection is conducted a few days prior to the meetings, and the results of the inspection are reviewed in the meeting, as well as any new processes/procedures or trainings that are coming up. Safety Committees include members from and address all groups working at Agility, including direct hires, contract workers, and other non-direct hire groups. | |
| 403-5 | SHS13 | Worker training on occupational health and safety
a. A description of any occupational health and safety training provided to workers, including
generic training as well as training on specific work-related hazards, hazardous activities, or
hazardous situations.
(a) assessment of training needs
() training design and delivery
() is it provided during paid working hours
() evaluation of effectiveness | 100% of Agility employees receive some type of training on health and safety.
Assessment of training needs
All new Agility employees receive training during onboarding. Training needs are assessed based on the data collected in our health and safety management system on the frequency of unsafe conditions, incidents, etc. by site.
Training Design and Delivery
Training is designed based on the risks associated with the operations that we have. The majority of training is completed online. In areas like material handling equipment operations, and driving, Agility offers supplemental hands on training and evaluation. We use a combination of external resources and internally developed resources to deliver trainings. In some places, regulations require that we hire outside trainers. For example, in Europe, Dangerous Goods (DG) and Material Handling Equipment (MHE) trainings are all completed by outside licensed consultants.
General workplace training
Beyond standard health and safety training, Agility also provides localized trainings depending on the needs and environment. Depending on the environment, topics may include ergonomics, COVID-19 identification and prevention, general safety, how to report an unsafe condition, work-related injury and illness, first aid, your rights and responsibilities if you are injured Content is on the Learning Management System and assigned to employees based on geography and role.
Evaluating Effectiveness
All trainings have a test at the end with a minimum required score. In some cases, there is also a hands-on evaluation (MHE).
There is never a cost for health and safety training, and it is always conducted during working hours. | |
| 403-6 | n.a. | a. An explanation of how the organization facilitates workers’ access to non-occupational medical
and healthcare services, and the scope of access provided.
b. A description of any voluntary health promotion services and programs offered to workers to
address major non-work-related health risks, including the specific health risks addressed, and
how the organization facilitates workers’ access to these services and programs. | Non-occupational health services
Promotion of worker health related to non-occupational matters is locally managed, based on local regulations, needs and conditions. US and Canada both have wellness promotion programs at the country level, for example.
In Kuwait and UAE, two of our largest countries by operational headcount, Agility organized COVID-19 vaccine drives for employees at the office. Kuwait organized a health and mental wellness campaign, etc. | |
| 403-7 | SHS11 (global health issue impacting employees or communities) | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships
a. A description of the organization’s approach to preventing or mitigating significant negative
occupational health and safety impacts that are directly linked to its operations, products or
services by its business relationships, and the related hazards and risks | Prevention and mitigation of linked-health and safety impacts
We incorporate health and safety into our supplier management program through our qualification program, as well as, in some cases, through supplier audits. The Global Audit Team includes suppliers in all audits, including trucking companies, handling agents, warehouse companies. For some specific verticals (Chemicals, Life Sciences, qualification audits and assessments are conducted in some geographies that also include suppliers). Our team aims to complete 2 audits in each region every year, covering all aspects of quality, health, safety, environment, compliance and security. Due to COVID-19, some audits were postponed or conducted virtually in 2020. In countries with fleets, Agility offers driver training in countries where we operate fleets to ensure wider health and safety outcomes for all. | |
| 403-8 | | Workers covered by an occupational health and safety management system
a. If the organization has implemented an occupational health and safety management system
based on legal requirements and/or recognized standards/guidelines:
i. the number and percentage of all employees and workers who are not employees but
whose work and/or workplace is controlled by the organization, who are covered by
such a system;
ii. the number and percentage of all employees and workers who are not employees but
whose work and/or workplace is controlled by the organization, who are covered by
such a system that has been internally audited;
iii. the number and percentage of all employees and workers who are not employees but
whose work and/or workplace is controlled by the organization, who are covered by
such a system that has been audited or certified by an external party.
b. Whether and, if so, why any workers have been excluded from this disclosure, including the
types of worker excluded.
c. Any contextual information necessary to understand how the data have been compiled, such as
any standards, methodologies, and assumptions used. | Workers covered by Occupational Health and Management Systems
Agility's Occupational Health and Safety program covers 100% of individuals working on Agility premises.
(i) The largest population of workers covered by our OHS system that are not direct hires are contract workers. Agility's global contract worker population is estimated at approximately 4,800 people, with over 50% in India and Pakistan. As mentioned before, all workers, whether 3rd party or direct hires, are covered by Agility's OHS management system.
(iii) ISO 18001/45001 - Health & Safety covers 84% of Agility GIL's global headcount (not including contract workers - headcount is the metric we use to estimate coverage). Agility's sustainability website contains details of all countries that have completed this certification.
b. Some 3rd party drivers may be excluded from access to some reporting systems when they are not working on Agility premises. | Health & Safety
ISO Certifications |
| 403-9 | SHS15, SHS37 (fatalities), SHS38 (fatalities -contract), SHS40 | Work-related injuries
a. For all employees:
i. The number and rate of fatalities as a result of work-related injury;
ii. The number and rate of high-consequence work-related injuries (excluding fatalities);
iii. The number and rate of recordable work-related injuries;
iv. The main types of work-related injury;
v. The number of hours worked.
b. For all workers who are not employees but whose work and/or workplace is controlled by the
organization:
i. The number and rate of fatalities as a result of work-related injury;
ii. The number and rate of high-consequence work-related injuries (excluding fatalities);
iii. The number and rate of recordable work-related injuries;
iv. The main types of work-related injury;
v. The number of hours worked.
c. The work-related hazards that pose a risk of high-consequence injury, including:
i. how these hazards have been determined;
ii. which of these hazards have caused or contributed to high-consequence injuries during
the reporting period;
iii. actions taken or underway to eliminate these hazards and minimize risks using the
hierarchy of controls.
d. Any actions taken or underway to eliminate other work-related hazards and minimize risks
using the hierarchy of controls.
e. Whether the rates have been calculated based on 200,000 or 1,000,000 hours worked.
f. Whether and, if so, why any workers have been excluded from this disclosure, including the
types of worker excluded.
g. Any contextual information necessary to understand how the data have been compiled, such as
any standards, methodologies, and assumptions used. | a) and b)
Agility Reports TRIR, LWCR and Fatalities reported each year for past 3 years. These rates cover all workers that work on Agility's premises, whether hired directly by Agility or working for a 3rd party.
(i) Fatalities
2018: 1; 2019: 1; 2020: 0
(ii and iii) High consequence work-related injuries
In 2020, there were a total of 37 injuries of varying degrees of severity (that number includes, but is not limited to 'high-consequence work-related injuries), including 5 cases of bone dislocation, fracture or break, 6 cases of muscle ache/pain or strain, 3 lacerations, and 11 unknown cases reported.
Total Reportable Incident Rate (TRIR)
Rate at which injuries involved lost workdays, restricted workdays or medical treatment occur per 200,000 hours worked
2018: .11; 2019: .12; 2020: .09
Lost Workday Case Rate (LWCR)
Rate at which injuries involving lost workdays occur per year per 200,000 hours worked
2018: .09; 2019: .05; 2020: .05
(iv) The most common types of injuries in Agility operations are as follows: abrasions, bone dislocation or fracture, bruising, muscle strain. The most common incidents that cause injuries are getting struck by equipment; slips, trips and falls; manual injuries from heavy lifting/pushing/pulling. Injuries primarily take place in warehouses or open yards.
(v) In 2020, Agility reports 38,196,664 hours worked.
c) hazards and risks are determined using Agility's OHSMS, and are monitored using the SIMS system. The main types of hazards that pose a risk of high-consequence injury are the use of heavy machinery and material handling equipment within Agility warehouses. Our most severe injuries involve cases of workers that are struck by equipment or caught between or under equipment. Other hazards come from improper lifting of cargo, and slip, tripping or falling in the warehouse. Agility offers specialized training, both online and hands on for all different types of heavy equipment used in the warehouses to avoid injury. | 2020 Annual Report, p.27-28 |
| 403-10 | SHS11
(global health issue impacting employees or communities) | Work-related ill health (acute, reoccurring or chronic health problems aggravated by work conditions or practices, including musculoskeletal disorders, respiratory disease, noise-related hearing loss, etc.):
hazards that pose a risk (how they were ID, actions taken, # of cases - same as injuries above) | In 2020, we did monitor our employee population for ill-health to ensure appropriate monitoring and control of COVID-19. We do not consider COVID-19 to be work-related, however. Other issues like muscoloskeletal disorders, respiratory disase, etc are not reported today. | |
| n.a. | SHS02 | Company statement or programme to address global health issues: Malaria, Tuberculosis, HIV/AIDS | Not Reported | |
| n.a. | SHS10 | For health and safety data, there is independent verification and clear disclosure of the international assurance standard | Not Reported | |
| n.a. | SHS08_b | Performance monitoring and management of health and safety, demonstrated by Performance benchmarking against industry standards | Not Reported | |
