How We Measure Progress

  1. 100% of countries understand human rights risks: 73 countries are required to conduct a self-assessment survey each year. Their human resources managers must undergo an annual training on the Fair Labor program. The denominator for this percentage is the headcount covered by the number of countries that have completed both the self-assessment and management training.
  2. 100% of employees trained: For full-service operations in the Middle East, Africa and Asia, human resources managers are required to conduct an employee roll-out to ensure that all employees, including subcontractors, are aware of their rights and how to report a grievance. For operations in the Americas and Europe, human rights managers are trained on the program, and are required to incorporate the fair labor training video into onboarding. The percentage here is of total headcount in countries that fulfill the requirements based on their region and scale.
  3. 100% of full-service emerging market operations audited: We assess human rights risk for our business on the basis of the scale of our operations, the presence of potentially vulnerable employees, including subcontracted or foreign migrant workers, and the country regulatory environment. We have identified 26 operations in the Middle East and Asia Pacific, reflected in the table above, for full participation in our Fair Labor program. For these countries, in addition to the first 2 steps, they are required to undergo a 3rd party social audit every 2 years. This audit must cover all aspects of the fair labor program. If no 3rd party audit is requested by a customer, the operations must voluntarily undergo an audit.
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